Terms & Conditions

Placing an Order

To ensure we can serve you to the highest standard, please place your order at least 10 days in advance of your event date. All orders are individually prepared and scheduled ahead of time, and advance notice is essential to guarantee your booking.

Last-minute orders may be considered at our sole discretion, subject to availability. We cannot guarantee the ability to fulfil orders placed with fewer than 10 days' notice, and we reserve the right to decline such requests without further obligation.

Submitting an enquiry, receiving a quote, or any verbal or written discussion of a potential order does not constitute a confirmed booking. An order is confirmed only upon receipt of a deposit as set out in section 03.

Bespoke Goods & Consumer Rights

All cakes and baked goods produced by TY Creations are made to your individual specification and are therefore bespoke goods within the meaning of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Nothing in these terms removes or restricts your rights under the Consumer Rights Act 2015, including your right to receive goods that are of satisfactory quality, fit for purpose, and as described. These statutory rights apply to all orders and cannot be excluded or limited by us.

If any cake or baked good we supply does not meet these statutory standards through fault on our part, you are entitled to an appropriate remedy in accordance with the Consumer Rights Act 2015. Please refer to section 11 (Complaints) for how to exercise this right.

Order Confirmation & Deposit

Orders are confirmed only upon receipt of a 50% non-refundable deposit of the total agreed order value. Your event date will not be reserved until this deposit has been received and cleared.

Following receipt of your deposit, we will issue a written order confirmation setting out:

• The agreed cake or bake description, including size, flavour, and design specification
• Your event date and agreed collection or delivery arrangement
• The total order value and the outstanding balance due
• Any specific requirements noted, including allergen or dietary information

Please review your order confirmation carefully and notify us of any errors or discrepancies within 48 hours of receipt. We cannot guarantee the ability to make corrections after this period if preparation has commenced.

By ticking the agreement checkbox on our enquiry form, you confirm that you have read and accepted these terms and our Privacy Policy in full. A record of this confirmation, including the date and time of submission, is retained by our form processing service (Formspree) and may be referenced in the event of a dispute.

Payment & VAT

We accept payment by bank transfer or cash. All prices are quoted and payable in pounds sterling (GBP).

• Deposit (50%) — due at the time of booking to confirm your order and reserve your date
• Remaining balance (50%) — due in full upon collection or prior to delivery, as agreed at the time of booking

We reserve the right to withhold collection or delivery of your order until the outstanding balance has been received and confirmed in full.

All prices quoted are final for the agreed specification. Changes to the order after confirmation may result in a revised price, which must be agreed in writing before any change is applied.

Order Changes

We will accommodate reasonable amendments to confirmed orders where possible, subject to the following conditions:

• All changes must be requested and confirmed in writing (by email) before they take effect
• Requests to change flavour, size, tier configuration, design, or guest numbers must be made at least 7 days before your event date
• Changes requested with fewer than 7 days' notice cannot be guaranteed and may not be possible, at our discretion
• Changes that increase the total order value require payment of the additional amount before the change is confirmed
• Changes that reduce the total order value will not result in a refund of any deposit already paid
• We reserve the right to decline any change request where work has already commenced

Cancellation & Force Majeure

If you need to cancel your order for any reason, please notify us in writing as soon as possible.

• Cancellation more than 7 days before the event — the deposit is forfeited; no further charge applies.
• Cancellation within 7 days of the event — the deposit is forfeited and the full remaining balance may become payable where ingredients have been purchased, preparation has commenced, or other third-party costs have been incurred.

Force majeure: In the event that we are unable to fulfil your order due to circumstances entirely beyond our reasonable control — including but not limited to serious illness or injury, bereavement, pandemic or public health emergency, extreme weather, fire, flood, power failure, act of God, supplier failure, civil disturbance, or government restriction — we will notify you as soon as reasonably practicable. In such circumstances, we will refund any deposit paid in full and will have no further liability to you beyond this refund. We will always endeavour to provide as much notice as possible and, where circumstances allow, to suggest an alternative arrangement.

Collection & Delivery

A specific collection or delivery time must be agreed and confirmed in writing in advance. We cannot guarantee flexibility on the day without prior arrangement.

• Delivery within Eastbourne — complimentary
• Delivery to surrounding areas — available upon request; charges confirmed at the time of enquiry and forming part of the total order value
• Collection — available by prior arrangement; address and precise time confirmed in your order confirmation

Where delivery is agreed, we will take all reasonable care to transport your cake safely to the agreed address. Once the cake has been handed over and accepted — whether collected by you or delivered to you or a nominated recipient — responsibility for its condition passes entirely to you.

If no one is available to receive a delivery at the agreed time and address without prior notice to us, a redelivery charge may apply, at our discretion.

For tiered or structured cakes, we strongly recommend that delivery is carried out by us rather than transported independently. We accept no liability for damage to tiered cakes caused during self-transport after handover.

Allergens & Dietary Requirements

This notice is provided in accordance with the Food Information to Consumers Regulations 2014 (FIC Regulations) and Regulation (EU) No 1169/2011 as retained in UK law, which require food businesses to provide clear allergen information to consumers.

If you or any of your guests have a food allergy, intolerance, or specific dietary requirement, you must inform us in writing at the time of placing your order. We will do our best to accommodate your needs and will advise you honestly if we are unable to do so safely.

By placing an order, you accept responsibility for informing your guests of the allergen information provided to you and for ensuring the cake is suitable for those who will consume it. TY Creations Ltd cannot accept liability for any adverse reaction where full and accurate allergen information has been disclosed to you in advance of the order.

Care of Your Cake

Specific care and storage instructions will be provided with your order. Please follow them carefully. General guidance applies as follows:

• Most cakes should be kept in a cool, dry place away from direct sunlight and heat sources
• Cakes containing fresh cream, fresh fruit, or other perishable fillings must be refrigerated and consumed within the timeframe stated in your care instructions
• Allow refrigerated cakes to reach room temperature for at least one hour before serving for best flavour and texture
• Tiered or structured cakes must be transported on a flat, stable, level surface — never on an inclined car seat or held unsecured during transit
• Cakes should not be consumed beyond the use-by guidance provided

We cannot accept responsibility for deterioration in quality, appearance, or safety caused by failure to follow the care instructions provided with your order.

Damage & Liability

Once your cake has been collected or delivered and accepted by you or a nominated recipient, responsibility for its condition passes entirely to you. TY Creations cannot be held liable for any damage that occurs after handover, including damage during transport, handling, or storage by you or any third party.

In the event that a fault is identified that is directly attributable to TY Creations — for example, a structural failure caused by our construction, or a material deviation from the confirmed order specification — our liability is limited to the value of the original order. TY Creations Ltd will not be liable for any consequential, indirect, or special losses arising from such a fault, including but not limited to costs associated with your event or celebration, loss of enjoyment, or reputational damage.

Nothing in these terms limits or excludes our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any breach of your statutory rights under the Consumer Rights Act 2015
• Fraud or fraudulent misrepresentation by a director, officer, or employee of TY Creations Ltd
• Any other liability that cannot be excluded or limited under the laws of England and Wales

Complaints

We take great pride in every cake and baked good we produce and genuinely want you to be delighted with your order. If you are unhappy with any aspect of what you receive, please contact us as soon as possible.

This 24-hour window is a condition for us being able to offer a remedy on a goodwill basis. It does not affect or limit your statutory rights under the Consumer Rights Act 2015, under which you may have longer to bring a claim where goods are not of satisfactory quality, fit for purpose, or as described.

Where a valid complaint is received, we will respond promptly and work with you in good faith to reach a fair resolution. Depending on the circumstances, this may include a partial or full refund, a replacement bake, or a credit against a future order, at our reasonable discretion and in accordance with your statutory entitlements.

Photography & Intellectual Property

TY Creations retains full intellectual property rights in all designs, creative concepts, and decorative elements produced as part of your order. The design of your cake does not transfer any intellectual property rights to you by virtue of the order.

We reserve the right to photograph all cakes and baked goods we produce and to use those images for portfolio, social media, and marketing purposes. By placing an order, you consent to this use unless you notify us otherwise in writing at the time of placing your order.

If you would prefer that images of your specific cake are not shared publicly — for example, because the event is a surprise — please inform us in writing at the point of booking and we will honour your request.

You are welcome to share images of your cake on personal social media. We ask that you credit TY Creations where possible, though this is not a condition of your order.

Entire Agreement

These terms and conditions, together with your written order confirmation, constitute the entire agreement between you and TY Creations in relation to your order. They supersede all prior discussions, representations, negotiations, correspondence, or agreements — whether written or oral — relating to the subject matter of the order.

You acknowledge that you have not entered into this agreement in reliance on any statement, representation, or warranty not expressly set out in these terms or your order confirmation.

No variation to these terms shall be effective unless agreed in writing by both parties. For the avoidance of doubt, changes to order specification confirmed by email constitute a written variation and form part of the agreement.

Severability

If any provision of these terms and conditions is found by a court or other competent authority to be invalid, unenforceable, or illegal — in whole or in part — that provision or part shall, to the extent required, be deemed not to form part of these terms. The validity and enforceability of the remaining provisions shall not be affected.

If any invalid, unenforceable, or illegal provision would be valid, enforceable, or legal if some part of it were deleted, the provision shall apply with whatever modification is necessary to make it valid, enforceable, and legal.

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any dispute arising out of or in connection with these terms, including any question regarding the authority of any representative of TY Creations Ltd, — including any question regarding their existence, validity, or termination — shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Nothing in this clause affects your rights as a consumer to bring proceedings in the courts of the country in which you are domiciled, where applicable under UK consumer protection law.

We reserve the right to update these terms from time to time. The version in force at the date of your order confirmation will apply to your order. The current version of these terms is always available on our website.